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LT Service Portfolio – IT Facilities and Event Support

The IT Facilities and Event Support service comprises the following sub-areas:

Further details on each sub-area:
Desktop configuration and support – PC

Configuration and support of MS Windows and standard desktop applications
– on university owned devices
– specialist non-standard applications are supported on a best efforts basis
Investigation of hardware and software issues
– on university owned devices
Facilitate the upgrade of desktop software to latest university build standards
Migration of users to alternative hardware devices
Help with connection to wired network and eduroam wifi network
– on university owned devices
– on non-university devices, where they are running a supported up-to-date operating system and are securely configured with antivirus software etc.
Liaison with IT Services, if required, to progress additional support requirements

Desktop configuration and support – MAC

Configuration and support of MACs and standard applications
– on university owned devices
– specialist non-standard applications are supported on a best efforts basis
Investigation of hardware and software issues
– on university owned devices
Facilitate the upgrade of MAC devices to latest university build standards
Migration of users to alternative hardware devices
Help with connection to wired network and eduroam wifi network
– on university owned devices
– on non-university devices, where they are running a supported up-to-date operating system and are securely configured with antivirus software etc.
Liaison with IT Services, if required, to progress additional support requirements

Desktop backups

Configuration and support of a desktop backup solution
– on university owned devices
– for staff

Printing and scanning

Help with connecting to the university uniprint service
– from university owned devices
– non-university devices are supported on a best efforts basis
Help with use of the university uniprint devices
Local management, on behalf of IT Services, of the uniprint device toner
Configuration and support of local and network connected non-uniprint printers
– on school approved devices
Liaison with IT Services, if required, to progress additional support requirements

Equipment loan

Provision of laptops for loan
– for staff and students
Provision of miscellaneous devices for loan
– as available, including but not limited to: projectors, video cameras, SD card readers, USB hubs, webcams etc.
Help with the basic setup of loaned devices for school meetings and events

Teaching rooms and presentation facilities

Manage the continued availability of presentation facilities in the teaching rooms
– the teaching rooms are: lecture theatre, 2 x seminar rooms, 13 x tutorial rooms, 6 x interview rooms, café area microphone, clinical skills, mrc and arc presentation facilities, and multipurpose lab
Support the use of the presentation facilities for school related events
Provision of guidance and training in the use of the presentation facilities
Liaison with IT Services to ensure the presentation facilities are fit for purpose

The student PC classrooms

Manage the continued availability of the student PCs in the ARC
Manage the continued availability of the bedhead PCs in clinical skills, the MRC, and the sim man rooms

Ad-hoc event support

Support for ad-hoc school related events
– including but not limited to: parents and graduation receptions, ad-hoc lectures etc
– supporting the use of facilities and providing ad-hoc photography

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